Returns & Exchanges
Returns &
Exchanges.
If something about your order is not quite right, our team is here to help you understand the available next steps. Share your order details with us and we can review your request with you.
Begin with the details of your order.
Return and exchange questions can depend on the specific item and order. Contacting our team first helps us review the request before any next step is taken.
Gather your order information.
Have your order number, contact information, and the item details ready when reaching out to our customer care team.
Tell us what you need help with.
Let us know whether your question relates to a return, an exchange, the item received, or another order concern.
We will review the request.
Our team can review the information you provide and explain the options and next steps that apply to your order.
A few details help us understand the request.
Providing clear order information can make it easier for our team to review your question and give you relevant guidance.
What to keep in mind.
Each request is reviewed using the details of the order.
Available options can depend on the product, order circumstances, and the information connected with your request.
Exchange options may depend on product availability.
If you are hoping to exchange an item, our team can review the requested product or variation and explain what options are available.
Refund details are confirmed as part of the request review.
For questions about refund handling, contact us with the relevant order details so we can provide information specific to your request.
Contact us before arranging a return shipment.
Our team can explain the appropriate next steps after reviewing the details of your return or exchange question.
Looking for a different style, size, or option?
If you would prefer another available product option, send us the details of what you received and what you would like instead. We can review the request and explain what is possible based on current availability.
If you are still deciding, you can also browse the latest Norvessa clothing, bags, and accessories before contacting us.
A little more clarity.
These answers provide general guidance. For information specific to your order, contact our customer care team directly.
How do I ask about returning an item?
Contact our team with your order number, the item involved, and a short explanation of your request. We can then review the details and provide the appropriate next steps.
Can I request an exchange instead?
You can contact us with the item you received and the alternative you are interested in. Exchange options can depend on the product and current availability.
Should I send the item back before contacting you?
Please contact our team first so your request can be reviewed and you can receive guidance relevant to the order.
Where can I ask about refund details?
Refund questions can be discussed with our customer care team after we have the information needed to identify and review your order.
What if my question is not listed here?
Use our contact page to send us your order information and question. Our team can review the details and help you understand the relevant options.
Tell us what happened, and we will help you understand the next step.
Include your order details and a clear description of your return or exchange question so our customer care team can review the request.